Policies

Our policies

  • To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We often have same day appointments available. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

 

  • For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. We will then set up a quick appointment time in the afternoon for you to meet with the doctor to discuss the diagnosis and to go over discharge instructions.

 

  • For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We require that animals be placed on a leash or in pet carriers before entering the clinic.

payment policies

  • We require full payment at the time of service. We accept Visa, Mastercard, American Express, personal checks, cash and Care Credit!